Refund policy
Glaze Beauty Refund Policy
Do I have to pay for shipping?
- We offer free shipping across India on selected prepaid orders.
- Standard shipping charges may apply to certain products or orders.
- Cash on Delivery (COD) orders have a convenience fee.
How do I know if an item is eligible for return?
- You can initiate a return within 7 days of receiving a damaged or defective product.
- All products require an unboxing video as proof of condition upon arrival.
- Used products (even swatched) are not eligible for return due to hygiene reasons.
- We cannot process returns due to personal preference.
- Contact us at [email address removed] to schedule a return.
Exceptions to Return Policy:
- Products marked "Final Sale" or on clearance/flash sale.
- Damaged or used returned items.
- Returns requested after 7 days of delivery.
- Sale items or items purchased with discounts.
- Products returned due to skin irritation (we recommend a patch test).
Exchange Policy:
We do not provide exchanges at this time.
Return Process:
- Email us at contact@glazebeauty.in with your order number and an unboxing video.
- We will arrange a pickup within 3-4 business days.
- Pack the unused, undamaged product in original packaging.
- We will inspect the product. If approved, a refund will be initiated. Damaged returns might not be accepted.
Refunds:
- Prepaid Orders: Refunds are issued to your original payment method within 7 days of approval (minus restocking fee, if applicable).
- Refundable Amount: Only the product cost is refunded, excluding shipping, COD, and packaging costs.
Processing Time:
- Refunds or replacements usually take 10-15 business days.
Cancellation Policy:
We do not offer cancellations once an order has been placed.